• +254 729717881
  • info@iskyzsolutions.co.ke
  • Star Mall, 3rd Floor, Shop No. C3

Policies

iSkyz Solutions – Privacy, Returns, Shipping & Cookie Policy

Last Updated: February 2026

This page combines our Privacy Policy, Returns & Refunds Policy, Shipping & Delivery Terms, and Cookie Policy. It explains how we handle your personal information, how orders are delivered, and what to expect when returning products purchased from iSkyz Solutions.

  1. About Us

Throughout this document:

  • “iSkyz”, “we”, “us”, or “our” refers to iSkyz Solutions LTD.
  • “Products” refers to any items sold by iSkyz Solutions.
  • “Order” refers to any purchase made through our website or directly from us.
  • “Website” refers to https://iskyzsolutions.co.ke.
  • “You” or “customer” refers to the person placing an order or using our services.

By using our website or purchasing from us, you agree to the terms described on this page.

PRIVACY POLICY

  1. Information We Collect

When you interact with our website, we may collect:

  • Details you enter in comment or review forms
  • Your IP address and browser information for security and spam prevention
  • Account information you provide when registering or placing an order

If you use Gravatar, your email address may be shared with the Gravatar service to check whether a profile image is linked to it. Gravatar’s own privacy policy will apply.

  1. Images and Media Uploads

If you upload images to our website (for example in reviews or profiles), avoid uploading images that contain location data (GPS/EXIF). Other visitors may be able to download and view this information.

  1. Embedded Content From Other Websites

Some pages may include embedded content such as videos, images, or articles from third‑party websites. These external sites may:

  • Collect data about you
  • Use their own cookies
  • Track your interaction with their content
  • Link your activity to your account if you are logged into their platform
  1. Who We Share Data With

We do not sell your personal information.

We may share limited data with trusted third‑party services used for:

  • Spam prevention
  • Fraud detection
  • Website security

If you request a password reset, your IP address may be included in the reset email for verification purposes.

  1. How Long We Keep Your Data
  • Comments and reviews are stored indefinitely to help with moderation and record‑keeping.
  • Account information remains stored in your user profile until you delete your account or request removal.
  • Administrators may access or update account data when necessary for support or security.
  1. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Request deletion of your personal data

We may retain certain information where required for legal, security, or administrative purposes, such as transaction records.

To make a request, contact us through our website or the contact details provided below.

  1. Data Processing and Security

Comments and reviews may be checked by automated systems to detect spam, fraud, or suspicious activity. This helps keep our website safe for all users.

RETURNS & REFUNDS POLICY

  1. Return Eligibility

You may request a return or exchange if:

  • The product was purchased within the last 7 days
  • It is unused and in original packaging
  • It has not been installed, damaged, or modified
  • It is still in a condition suitable for resale

Returns that do not meet these conditions may be declined.

  1. Exchanges

If you received the wrong size, model, or specification:

  • We will exchange it if the correct item is available.
  • If unavailable, you may choose another item of equal value or pay the difference to upgrade.
  1. Non‑Returnable Items

The following cannot be returned:

  • Custom‑made or specially ordered items
  • Perishable goods
  • Opened items affecting health or hygiene
  • Damaged, altered, or non‑resalable products
  1. Refunds
  • Refunds apply only to regularly priced items unless required by law.
  • Requests must be made within 24 hours after the returned item is received.
  • Approved refunds are processed within 5 working days.
  • Refunds are paid to the customer’s bank account.
  1. Return Shipping

Customers are responsible for return shipping costs and risks during transit.

Return address:
iSkyz Solutions
Star Mall, 3rd Floor, Shop No. C3
Nairobi, Kenya

We recommend using a trackable and insured courier. Refunds are only processed after the item is received or delivery proof is provided.

SHIPPING & DELIVERY TERMS

  1. Order Cut‑Off Time

Orders are accepted between 9:00 a.m. and 5:00 p.m., Monday to Friday (EAT). Orders placed outside these hours are processed the next business day.

  1. Order Processing
  • Confirmation: You will receive an email or SMS confirming your order details.
  • Handling Time: Orders are prepared for shipment within 0–2 business days (Monday–Friday).
  1. Changes or Cancellations

Contact us within 24 hours to modify or cancel an order:

Requests after 24 hours may not be possible if the order is already processed or shipped.

  1. Delivery Areas

Nairobi:

  • Same‑day delivery available within Nairobi County.
  • CBD deliveries are typically completed within 24 hours.

Across Kenya:

  • Nationwide delivery available.
  • Delivery usually takes 0–3 business days after dispatch, depending on location.
  1. Delivery Fees
  • Orders below KES 75,000 are not eligible for free delivery.
  • Orders above KES 75,000 qualify for free delivery.
  1. Tracking and Delivery Issues
  • Tracking details are sent by email or SMS once shipped.
  • Ensure your delivery address and phone number are correct to avoid delays.
  • Re‑delivery due to incorrect details or absence may attract extra charges.
  • Inspect items immediately upon arrival and report damage or missing items promptly.
  1. Delivery Partner

We work with Fargo Courier to deliver orders safely across Kenya.

COOKIE POLICY

  1. What Are Cookies?

Cookies are small text files stored on your device when a website loads. They help websites function properly, improve security, enhance user experience, and analyse performance.

  1. How We Use Cookies

We use:

  • First‑party cookies necessary for website functionality
  • Third‑party cookies to analyse usage, improve performance, enhance security, and provide relevant content or advertising

These cookies do not typically store personally identifiable information.

  1. Types of Cookies We Use

Necessary cookies:

  • Enable secure login and core site functions
  • Store consent preferences
  • Do not store personal data

Comment cookies:

  • Save your name, email, and website for future comments
  • Last for one year

Login cookies:

  • Remember login details for two days
  • “Remember Me” keeps you logged in for two weeks
  • Display preference cookies last one year
  • Logging out removes login cookies

Editor cookies:

  • Store post editing reference
  • Expire after 24 hours

Temporary cookies:

  • Check browser compatibility on login page
  • Deleted when browser closes
  1. Managing Cookies

You can control or disable cookies anytime through your browser settings. Disabling some cookies may affect website functionality.

  1. Contact Us

If you have questions about this policy or want to request access or deletion of your data, contact us:

Email: info@iskyzsolutions.co.ke
Phone/WhatsApp: +254 729 717 881
Address: Star Mall, 3rd Floor, Shop No. C3

By continuing to use our website or services, you acknowledge that you have read and understood this combined policy page.

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